Hotel navigation
The use of modern indoor positioning systems makes it possible to improve the service for guests, simplify the work of staff and reduce the operating costs of the hotel.
The digitalization of hotels increases the comfort level for guests, creating a positive stay experience and strengthening guest loyalty.
The INP solution helps to effectively manage the internal processes of the hotel: to control the workload of staff, administer material resources and equipment, optimize the logistics of room service.
Analytics show that up to 25% of guests turn to the reception desk with a request to suggest a route inside the hotel or territory, which distracts employees from their main tasks and reduces work efficiency.
Often in hotels, guests face difficulties in finding the right room, conference room, restaurant or other infrastructure facilities. Large complexes with several buildings, floors and passageways make it difficult to navigate and force guests to spend extra time searching for the right place. Similar difficulties arise for the staff, who have to move around the hotel to perform their tasks.
The issue of finding and controlling the movement of equipment, inventory and material resources is also relevant for hotels. Losses or delays in their delivery increase operational costs and reduce the level of service.
The Indoors Navigation Platform (INP) is suitable for effective management of the infrastructure of hotels and resorts, as well as for the convenience of guests.
The geographic information system (GIS) and Indoor navigation for hotel visitors allow you to visualize the location in real-time mode and find the necessary objects on the territory: from rooms or spa complexes to restaurants, gyms or event halls.
It is enough for the guest to use his smartphone to plot the shortest route and follow it as easily as in the usual navigator. As a result, he spends a minimum of time searching and gets maximum comfort from staying at the hotel, which directly increases his loyalty and satisfaction with the service.
Advantages for the hotel:
Improving the quality of guest service:
With the help of the navigation system, guests will be able to quickly find their room, restaurants, conference rooms, spa centers or recreation areas. GIS builds the shortest route, taking into account elevators and stairs, and also helps guests with disabilities to move comfortably around the territory.
Inventory and equipment tracking:
GIS allows you to effectively manage the assets of the hotel: track the location of cleaning equipment, equipment for events, trolleys for staff and other equipment. This reduces the search time and eliminates the risk of loss.
Staff performance monitoring:
The tracking system helps to optimize the working hours of employees, monitor the performance of duties and increase the speed of response to guest requests. As a result, the staff pays more attention to the service of the guests, rather than unnecessary movements.
Access and security management
GIS can inform guests about closed or renovated areas, help control access to office premises, and ensure safety in case of large crowds (for example, during events).
Real-time guest information and service
The system allows you to send notifications to guests about upcoming events at the hotel, available restaurant seats, the beginning of conferences or promotions at the spa. It is also possible to integrate an "electronic notification" function, for example, a message that a room is ready or that it is time to check in.
Client orientation
The new standard of guest service allows you to create maximum comfort when staying in a hotel or resort complex.
The use of modern indoor positioning systems improves the quality of guest service, simplifies staff work and reduces the operating costs of the hotel.
Simplify the orientation for the guests with the help of a multifunctional map and navigator on familiar mobile devices.
Use the INP platform with a wide range of modern analytical and service tools to provide safe, convenient and efficient guest service, as well as to optimize staff work.
What the guest gets:
- A map of the hotel and the territory with buildings, rooms, restaurants, conference halls and recreation areas.
- Building a route and navigating in real time to any object on the territory of the hotel.
- Personalized notifications based on the current position of the guest (for example, about the availability of a room, the start of an event or promotions).
- Remote booking of services and electronic queue management for spas, restaurants or events.
- Visit history and reporting on the services used and the visited areas of the hotel.
- Communication channel with the hotel staff and service: targeted chats, feedback and reviews about the service and events.
- Barrier-free environment for guests with disabilities (MGN).
- Electronic guide and assistant for MGN, including voice navigation for blind guests.
- Gamification of the stay: the use of augmented reality (AR) to navigate the hotel and virtual game scenarios to entertain and engage guests.
Digitalization
In modern conditions, digitalization of processes at all levels of operation is a key management tool for a hotel or resort complex. The INP platform successfully helps to manage the internal processes of the hotel.
Make it easier for employees to manage a large hotel complex with multiple buildings, efficiently distributing workload and resources, as well as optimizing staff work.
Send personalized and relevant notifications to guests and staff, ensuring that they are informed in a timely manner when they are in a specific area of the hotel.
What the hotel gets:
- An interactive map of the hotel and the territory with all the facilities, rooms, halls and assets on them.
- Statistical data and analytical reports in various time frames to assess workload and work efficiency.
- Real-time tracking of personnel and equipment movements on the map, improving the safety of the hotel's material and service assets.
- The ability to manage online workflows, monitor task completion, and allocate resources.
- Optimization of the flow of guests inside the hotel and on the territory, reduction of queues and simplification of orientation.
- A new guest feedback channel in one platform for collecting feedback, suggestions and prompt resolution of issues.
- Improving the safety of guests and staff, controlling access to office and dangerous areas, and informing about crowds.
Effectiveness and relevance
The introduction of the INP geographic information system and the use of positioning and tracking tools can significantly improve the efficiency of the hotel complex. The overall productivity of staff increases by 12%, the workload of employees decreases by 5%, which gives them the opportunity to devote more time to serving guests, and the quality of service increases by 20%. At the same time, the safety of the hotel's material and service assets, including equipment and inventory, is increased by 35%, creating a modern, comfortable and safe service for guests.
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Frequently Asked questions about hotel navigation
How does the INP indoor positioning system help improve hotel service?
The system helps guests to quickly navigate the hotel, find rooms, restaurants, spas, conference rooms and other facilities. This reduces the search time and increases the comfort of the stay, and the staff spends less time explaining and accompanying guests.
Can guests receive additional information about the hotel using the INP system?
Yes, guests can receive information about the location of facilities, the schedule of events, available services, special offers and current hotel news.
What information is available to users in the INP app?
Users see an interactive map of the hotel, routes to the desired locations, personalized notifications, visit history, information about available services, and an electronic queue for restaurants, spas, or events.
How can internal positioning help in managing emergency situations in a hotel?
The system allows you to track the location of guests and staff, identify crowds, inform about closed or dangerous areas and coordinate evacuation.
Is it possible to use the INP system to track the equipment and inventory in the hotel?
Yes, the system allows you to track the location of cleaning equipment, carts, machinery and other assets, reducing search time and preventing losses.
How does the INP internal positioning system work?
The system uses a combination of geographic information technology (GIS), sensors, and mobile devices to accurately determine the position of guests and objects inside the building, as well as plot routes.
How long does it take to implement interactive INP navigation in a hotel?
The implementation usually takes from several weeks to two months, depending on the size of the hotel and the number of facilities, including setting up maps and integration with internal services.
Does the technology require any additional hardware installations?
The INP internal positioning system can work in a browser without using additional hardware. If real-time tracking is required, it requires the installation of equipment in accordance with the selected technology: BLE positional sensors, Wi-fi/ Bluetooth gateways, UWB receivers or AoA locators.
What is the accuracy of the INP internal positioning system?
The accuracy of the INP internal positioning system may depend on the type of equipment used and the chosen technology, and may vary from 0.5 meters to 3 meters.
What types of devices does the INP system support?
The INP geographic information system supports most modern devices, including smartphones running on iOS and Android, as well as devices running on Windows and Mac OS.
Do I need to download a special application to use the INP system?
Not obligatory. You can use GIS INP in the browser without installing third-party applications, just scan the QR code or download the map from the link.
To use the ability to navigate a route in real time and track movements, you need to download a special application that can be found in the appropriate stores for your device or integrated into your application using IndoorsSDK.
Where is all guest data stored and how can it be used?
All data is stored on the hotel's secure servers or in the cloud. They are used only for navigation, guest flow analysis and service improvement, without transfer to third parties.
How is data security ensured in the INP system?
The INP system uses modern data encryption methods and other security measures to protect patient and staff information. All information is stored on secure servers and is accessible only to authorized users.
Does the INP system monitor my personal data?
The INP system collects data only about the user's location, and this data is used only to ensure more efficient navigation inside the medical facility. All data is stored on secure servers and is not shared with third parties without your consent.
Can guests turn off the INP indoor positioning system?
Yes, users can turn off navigation or notifications in the app at any time.
Is it possible to integrate the INP system with other hotel systems?
Yes, INP can be easily integrated with the booking management system, electronic keys, restaurant systems and other hotel services.
How is the cost of implementing indore navigation in a hotel determined?
The cost is calculated individually depending on the size of the building, the number of facilities, the necessary equipment, integration with existing systems and additional services.